Automated Email Responses
Many small businesses will have a dedicated member of staff who responds to any enquiries that come through the website, and that’s great because the customers gets the response they need fast. The only problem is when these numbers start to build up; you’ll need a level of automation. Let’s say you’re a trade supplier with many stockists throughout the UK. One of the main questions you’re going to be asked is “where is my local stockiest?” Even if you have a map some people will just want to ask you. What you can do is set up an automated response, so when anyone fills out your ‘find dealer’ contact form, they’ll be given their nearest dealer’s details. Think how much time that could save.